AGHA ALI RAZA
Merchandiser / Promoter
Profile summary
Customer-focused professional with in Customer Service, Banking, Admin, Sales & Merchandising, and IT Support. Expert in CRM, POS, complaint resolution, documentation, call center operations, and team management. Proven record in improving customer satisfaction, operational efficiency, and business outcomes.
Career highlights
Crafted Visual Display Strategy: Devised store display methods at Jumbo Manpower Services for Sony Electronics products that secured prominent placement in 95% of partner retail outlets, increasing product awareness.
Revitalized POS Visibility Standards: At Jumbo Manpower Services, strategically arranged Sony Electronics product displays resulting in a recorded 12% foot traffic elevation within retail locations.
Authored KYC Compliance Training Modules: At Habib Metropolitan Bank, created training modules that elevated junior staff KYC accuracy to 98%, improving compliance and reducing operational risk.
Spearheaded Cash Operations Protocol Upgrade: At Habib Metropolitan Bank, I introduced process modifications for cash handling, diminishing discrepancy instances by 12% over one fiscal year and fortifying operational precision.
Pioneered Banking Process Overhaul: At Habib Metropolitan Bank, I proposed modifications that streamlined inter-departmental communications, leading to a 10% reduction in processing errors and enhanced operational flow within one fiscal year.
Expedited Complaint Handling Protocols: At ZM Planet, I restructured the complaint handling process, achieving a 35% reduction in resolution time and exceeding a 90% compliance rate by implementing systematic methods.
Simplified Client Support Workflow: At The Resource Group, I addressed over 100 daily client inquiries, maintaining a 95% satisfaction rate while employing efficient escalation protocols to foster client loyalty.
Piloted Visual Merchandising Analytics: At Jumbo Manpower Services, I introduced data-driven visual merchandising for Sony Electronics, Lenovo, and Retail Emax, leveraging retail analytics to identify underperforming product placements which resulted in a 10% lift in sales for targeted items.
Engineered POS Merchandising System: Developed an inventory management system for POS merchandising at Sony Electronics, Lenovo, and Retail Emax, resulting in a 15% reduction in stockouts and improved product placement.
Elevated Team Retention Through Leadership: Spearheaded a 12-member customer service team at ZM Planet, elevating customer retention rates through enhanced support strategies.
Oversaw Branch Audit Compliance: At Bank Alfalah Ltd, I assisted with internal and external audits, consistently achieving 100% regulatory compliance over a two-year period, showcasing comprehensive knowledge of banking regulations and procedures.
Standardized Banking Verification Process: As Operation Officer at Bank Alfalah Ltd, I established a uniform client onboarding procedure, raising verification accuracy by 15% and ensuring consistent application of KYC/AML policies across all branches.
Implemented Best Practice KYC/AML: While at Habib Metropolitan Bank, I diligently adhered to and executed best practice KYC/AML compliance standards, ensuring 100% accuracy in daily transactions exceeding PKR 500K.
Cut Resolution Times Dramatically: While at CureMD Pvt Ltd, I resolved 90% of client tickets within 24 hours and delivered comprehensive documentation, which reduced repeat information requests by 20%.
Key skills
Professional experience
Boosted sales 20% via demos & upselling • Maintained merchandising standards, improving brand visibility
- Boosted sales 20% via demos & upselling
- Maintained merchandising standards, improving brand visibility
• Reduced complaint resolution time 35%, achieved 90%+ compliance • Led 12-member team, increasing customer retention
- Reduced complaint resolution time 35%, achieved 90%+ compliance
- Led 12-member team, increasing customer retention
• Processed daily transactions of PKR 500K+ with 100% compliance • Trained junior staff, raising KYC accuracy to 98%
- Processed daily transactions of PKR 500K+ with 100% compliance
- Trained junior staff, raising KYC accuracy to 98%
• Resolved 90% of client tickets within 24 hrs • Improved documentation, cutting repeat requests by 20%
- Resolved 90% of client tickets within 24 hrs
- Improved documentation, cutting repeat requests by 20%
• Streamlined onboarding, improved verification accuracy 15% • Assisted audits, achieving 100% regulatory compliance
- Streamlined onboarding, improved verification accuracy 15%
- Assisted audits, achieving 100% regulatory compliance
• Managed 100+ inbound queries daily with 95% satisfaction • Handled escalations, supporting client retention
- Managed 100+ inbound queries daily with 95% satisfaction
- Handled escalations, supporting client retention